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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-13-2019 05:28 AM

HP Recommended
Product: DESKJET 3631
Operating System: Microsoft Windows 10 (64-bit)

Hi everybody!!!

I need to know if the cartridge suplied by HP under instant ink plan has an additional cost for the end customer.

 

Regards, Charlie.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-16-2019 03:10 AM

HP Recommended

Hi @Charliefors

 

Welcome to the HP Support Community. 

 

When you sign up for an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. 

 

There's no additional cost, unless you print more than your printing plan. If you print more pages, there is an additional charge but you are still paying the same price per page as your base plan. A printed page counts the same whether it’s black and white, a color document, or a photo.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎09-16-2019 03:10 AM

HP Recommended

Hi @Charliefors

 

Welcome to the HP Support Community. 

 

When you sign up for an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. 

 

There's no additional cost, unless you print more than your printing plan. If you print more pages, there is an additional charge but you are still paying the same price per page as your base plan. A printed page counts the same whether it’s black and white, a color document, or a photo.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎09-16-2019 03:21 PM

HP Recommended

Thank you very much, Asmita for your help. Now I ´ll proceed to enroll me in the HP Instant Ink plan

 

Regards, Charles

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‎09-17-2019 02:18 AM

HP Recommended

@Charliefors

 

You are welcome, Charles. If you need further assistance feel free to reach out to us. 

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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