Allin order not going through

[RichardA22]

I made an hp account and went to sign up for all-in plan. Did all the steps put my payment information and even got a screen saying order confirmed  Its been 4 days still no confirmation email. I went to orders and notn was listed, so I tried to do it again, and got same confirmation screen with it saying an email was sent. And get a message says this order is already placed. I was like ok maybe have my husband do it. And it did the exact same thing. Anyone else having this problem? Yes I cleared all of my browser's cache tried 4 different browsers and tried it on my phone. 

[Max3Aj]

Hi @RichardA22,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're experiencing difficulties with your HP All-In Plan order. 

Here are some steps you can take to resolve this:

• 
  Check Your Email Filters: Ensure that the confirmation email hasn't been directed to your spam or junk folder. Sometimes, automated emails can be misclassified.
• Verify Account Details: Confirm that you're logged into the correct HP account associated with your order. Using multiple accounts can sometimes lead to confusion.
• Review Payment Status: Check with your bank or payment provider to ensure the transaction was processed successfully. Pending or declined payments can affect order confirmation.
• Attempt Enrollment from a Different Network: Occasionally, network issues can interfere with order processing. Trying to enroll using a different internet connection might help.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support