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‎07-31-2023 05:05 PM - last edited on ‎08-01-2023 09:12 AM by Retired

HP Recommended
Product: HP ENVY Photo 6255 All-in-One Printer

Already enrolled in instant ink but getting message Unable to connect to the printer. Check your connection and try again later. Have been trying since May with no luck. Need to speak to a customer service representative. Cannot print but I keep getting billed. Have tried my connections and all set as they should be. My printer is not new. Could that be the problem? Any suggestions or help would be appreciated.

2 REPLIES 2

‎08-04-2023 07:05 AM - edited ‎08-04-2023 07:07 AM

HP Recommended

Hi @CarolFS,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP HP ENVY Photo 6255  enrolled in instant ink but getting message Unable to connect to the printer message wifi Issue. Not to worry I will help you to get a resolution to resolve the issue.
To assist you better:

  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
     

While you respond to that, Let's perform a power drain: 

 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

click here and follow the troubleshooting steps-  HP printer setup (Apple AirPrint for iPhone, iPad)

click here and follow the troubleshooting steps- HP printer setup (HP Smart app)

click here and follow the troubleshooting steps- HP printer setup (Wi-Fi network)

click here and follow the troubleshooting steps- HP printer setup (Windows built-in driver)

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer 

 

I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 


A_Gayathri
HP Support Community Administrator.
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‎08-16-2023 02:20 PM

HP Recommended

Hello!  I was wondering if you found a solution to this problem?  I have been having the same problem.

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