Attention HP nstant INK - OfficeJetPro 6970 - after FW update consumes pages over night

[Schwoabe_M]

6970 FW update yesterday - this night it "consumes" instant ink pages - prints out empty pages until all paper is used and counts approximate 50 pages of instant-ink contract!

I looks like HP is makeing "wanted" errors to increase instant ink pages consume?

Had someone same experiance with the 6970?

[Rainbow23]

Hi @Schwoabe_M,

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand that you are facing issues with your HP OfficeJet Pro 6970 All-In-One Printer wherein it keeps printing blank pages.

This could be an issue with the printhead.

Please follow the steps listed below to clean the printhead.

1. From the printer control panel, open the Setup menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead. A test page prints.

4. Examine the test page.

5. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

If the print quality is acceptable, touch Done.

You may also check this document.

Let me know if this works and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Schwoabe_M]

Hello, thanks for reaction,

but "NO" it's not a problem of Print-Head (I had to exchange it some months before) - but it looks like a Software error = printing uselessly empty pages (over night - no one did active print something).

Thanks that the I had not too much papers in the tray - so it stopped, when the tray was empty - and when I saw it next morning, I reset the printer (prints now OK further).

So the printer still works OK - but had "consumed" 55 pages of the "Instant Ink pages" - uselessly!

Because it was after the FW update, I assume it's correlated with that.

Regards,

Martin