Authentication

[Bandito67]

Getting into a sign loop

[Kuroi_Kenshi]

Hi @Bandito67,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Best regards,

Kuroi_Kenshi

[John_Musbach]

At the top of their post it says:

Product: HP ENVY 5665 e-All-in-One Printer

[Kuroi_Kenshi]

Hi @Bandito67,

Thank you for the details.

I understand you're experiencing a sign-in/authentication loop with your HP ENVY 5665 e-All-in-One Printer.

Could you please provide a little more information about where the sign-in loop occurs?

Are you seeing the sign-in prompt on the printer's touchscreen, in HP Smart, or on a web browser?

What exactly happens after you enter your HP account credentials?

Does it return to the same sign-in screen, or does it display an error message?

Are you able to print normally, or is printing also affected?

Once we know where the authentication loop is occurring and what happens after you sign in, we can guide you through the appropriate troubleshooting steps.

Take care and have an amazing day!

Best regards,
Kuroi_Kenshi