Auto billing changes

[Kevin0000]

I cannot change my payment method on Instant Ink. When I click on manage payment method it just spins.

[VikramTheGreat]

Hi @Kevin0000,

Welcome to the HP Support Community.
 

I understand that when you select Manage your payment method in your HP Instant Ink account, the page continues loading/spinning and you cannot enter the new payment details.

Before we go further, could you please confirm:

• Are you able to sign in to your HP Instant Ink account normally and view your printer/subscription details? 
• Does the spinning happen specifically after selecting Manage your payment method, while the other areas of the account load normally? 
• Are you using Google Chrome, Microsoft Edge, Safari, or another browser? 
• Are you trying this from a computer or mobile device? 

In the meantime, please try these steps
HP recommends using Google Chrome, Safari, or Microsoft Edge if the Instant Ink account page does not load correctly.

1. Close all HP Instant Ink and HP account browser tabs. 
2. Open Microsoft Edge or Google Chrome.  
3. Open an InPrivate/Incognito window.  
4. Sign in to your HP Instant Ink account again. 
5. Go to Account → Billing or Shipping & Billing. 
6. Select Manage your payment method.  
7. Check whether the payment-method page loads correctly. 

If it still keeps spinning, clear the browser's cookies and cached files, close all browser windows, reopen the browser, and sign in again. HP specifically recommends these steps for persistent account-session/loading issues. 

You can also try a different supported browser. For example, if you normally use Chrome, try Edge; if you use Edge, try Chrome. 

If the problem continues in multiple browsers, please let me know which browsers you tried and whether the rest of your Instant Ink account loads normally. If possible, also let me know whether you see any error message or whether it simply continues spinning indefinitely.

Once I have those details, we can determine whether this is a browser/session issue or whether the payment-management page itself needs to be addressed by HP Instant Ink Support. HP's Instant Ink support page also provides an option to connect with an agent for account and billing issues.

HP Support Guide: HP Instant Ink account subscription, billing, and cancellation | HP® Support

Take care and have an amazing day!