Automatic cartridge orders

[MGonneville]

Dear HP Customer Support,

I am writing to express my concern regarding the automatic cartridge shipments I have been receiving from HP despite my limited printing needs. I have accumulated four backup cartridges, and I currently do not need additional supplies, although I am charged $ 12$ for them, plus the number of sheets I print.

I do not appreciate the automatic delivery system; I find myself in a situation where the continuous shipments are not aligned with my printing requirements. I have attempted to halt these automatic deliveries through the provided channels, but unfortunately, doing so removes my printing rights.

This situation has left me feeling compelled to continue receiving cartridges I do not require, and consequently, I am being billed for an excessive number of pages I do not print. I am caught in an automatic system that lacks flexibility, and this experience feels akin to a forced subscription or an unwarranted financial burden.

I kindly request your assistance in addressing this matter promptly. I am seeking a solution to opt out of automatic cartridge shipments without compromising my print rights. Your understanding and cooperation in resolving this issue would be greatly appreciated.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely, M.

[Nal_NR]

Hi @MGonneville,

Welcome to the HP Support Community. 

I'd be happy to help you! 

In this scenario, I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

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