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‎11-10-2024 07:26 AM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

I paused my account and got confirmation it would be paused starting 8/30/24. However, I have been charged every month like normal. I have not recieved any ink or paper in over 3 months (I honestly don't know if I was due for it yet). Has this happened to anyone else? Isn't the point in pausing the account to not pay the monthly fee (and not get any supplies obviously). Thanks!

Category:
1 REPLY 1

‎11-11-2024 03:15 AM

HP Recommended

Hi @Lala1776,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To get this issue sorted on the billing, I recommend you contact phone support.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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