Bad ink cartridges

[Jaime_B]

Possible bad ink cartridges...How do I get them replaced? Didn't have printing issues until I replaced them with new cartridges that I received from Instant Ink

[Elohi_NR]

Hi @Jaime_B,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the cartridge error.

Perform the steps from this document and see how it goes. 

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jaime_B]

None of these troubleshooting tips resolved my issue. I do not have an Error message for my cartridges, I am just having horrible print quality even though I've cleaned the printheads numerous times, reset the printer, verified that I have all current printer drivers and firmware.  I believe I received bad ink cartridges from Instant Ink.  I am going to reach out to that Customer Service and try to request replacement cartridges.

[Elohi_NR]

Hi @Jaime_B,

In this scenario, I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Jaime_B]

Nevermind, I gave up a bought a different printer.

[Elohi_NR · Accepted solution]

Hi @Jaime_B ,

We apologize for the inconvenience. I truly appreciate your time and patience.

If you need further assistance, feel free to reach out to us.