Billing Issues

[Alichielle]

I just found out that paper was added to my plan (not by me of course) and ive been billed and charged for it for months and never received any of the paper I was paying for. When I reached out to customer support they basically said there was nothing they could do about past charges for things I didnt authorize nor received and then told me they could remove it moving forward. Months of being charged for paper and not receiving it is poor service. Just like my printing gets suspended when I dont pay my subscription, what happens when you guys fail to deliver the product someone is paying for.

[VikramTheGreat]

Hi @Alichielle,

Welcome to the HP Support Community.

We understand your concern regarding the charges for the paper add-on and the fact that you have not received the paper shipments. We would like to review this further and help clarify what happened with your subscription.

The HP Instant Ink Paper Add-on is an optional service that must be selected and added to the subscription; it is not automatically included.

To help us investigate the subscription and billing details, please share the following information through a private message: click the private message icon

• The email address registered with your HP Instant Ink account.
• The printer's serial number.

Once we have these details, we can check the subscription information and guide you on the available options regarding the charges and missing paper shipments.

We want to ensure your concern is reviewed by the appropriate team and addressed accordingly.

Take care and have an amazing day!