Billing/cancellation

[Steph0311]

I’ve seen this problem posted several x’s already and I’ve only been reading for ten minutes. Not very reassuring 🤦‍♀️ so a notification I received said to update my billing info BY MAY 2 to  continue printing  account/services. It’s  So specific it gives me a time on that date to hv my acct updated , if not my subscription will be suspended.   
   So pls tell me why my account is ALREADY SUSPENDED  as of yesterday?!   I had the same problem last month but when I called w questions to clear up my confusion or what I thght was a mistake on hp’s part seeing as I was just given a specific date/time  to hv fixed my billing issue by…or else.. y is instaink even sending out such notifications if they’re not going to honor them for 1? And. 2. . Last month I actually canceled my subscription all together over the phone and was billed the very next day on the card I previously gave permission  to be charged??  Not to mention the customer service guy I spoke w was a complete smart ass, unprofessional to say the least. Pls contact me so I can understand how I’ve been charged recently and even several months back because I’m not understanding and can’t get a straight answer the one tjne I was actually able ti get a live agent on the line ti assist me!!  This is very frustrating and having my payment processed again after I specified my account be cancelled is disturbing, very disturbing.  

[Dragon-Fur]

@Steph0311 

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Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

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