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Message 1 of 2
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Billing issue

HP envy 5010
Other

Hi ,

I have been charged £1.00 todat by HP, as i printed more than my allowance. However my billimg cycle started yesterday and i printed just 3 pages out my allowance. I dont understand why im beimg charged?

 

Regards.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Billing issue

Hi @Rizyamin

Welcome to the HP Support Community. I'd be happy to assist you.

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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