Billing method not updating

[VladPetcu]

Hi there,

I am trying to update my billing method. Using either the Windows app or the browser, same thing happens.
I went to Account - Billing then I clicked Update payment method. I entered my (own) company details, then I authorized the security payment using my bank app. However, after completing all this steps the data I entered does not persist - so if I go back to Account - Billing or if I go to Overview - Plan details, the payment method seems to be still the old one.
Can someone help me on this, please?
Thank you!

Regards,
Vlad Petcu

[Alden4]

Hi @VladPetcu,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a frustrating issue with updating your billing method for your HP ENVY 6020e All-in-One Printer. Here are a few steps you can try to resolve this.

Clear Browser Cache and Cookies:

• Sometimes, outdated or corrupted cache can cause issues with web applications. Try clearing your browser’s cache and cookies, then attempt to update your billing information again.

Try a Different Browser:

• If clearing the cache doesn’t work, try using a different browser to see if the issue persists.

Check for Account Updates:

• Ensure that your HP account details are fully updated and correct. Sometimes, errors in account details can affect billing updates.

Sign Out and Sign Back In:

• Sign out of your HP account and sign back in. This can sometimes refresh account settings and allow changes to be properly processed.

Verify Payment Method:

• Double-check that the payment method you’re trying to enter is valid and correctly formatted.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support