Billing

[Ask24]

my subscription ended on December 21 and I was notified that my printer would no longer work. On the morning of December 22 I was billed for my monthly subscription for this device. I have been unable to contact HP as they have made it impossible to contact them regarding billing situations. 

[Jerry_57]

Hi @Ask24,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.


I would need to know a few details regarding your Instant Ink account to help you get this sorted. Since the Instant Ink account details are confidential, please send me the required information via private message.

To locate your account, please provide
 

Your registered email address:

Your Instant Ink account ID:

Serial number of your printer enrolled in Instant Ink:


To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support


 

[Ask24]

Yes, HP Inc. bills at the end of each monthly cycle for pages used, not shipments received, for services like Instant Ink, covering your plan pages and rollovers, with extra charges for overages and a final charge/cycle after cancellation. 

[Ask24]

According to their website, HP bills at the end of each month so at the end of your cancellation, you’ll receive one more bill. 

[Chimney_83]

Thank you for getting back to us. Based on your message, I see that you clearly understand the HP Instant ink service. If you need any specific details, please share your instant ink account number in private and share your concern.