Billing

[jholman917]

Having issues non stop with printer being connected bc i am being told I haven't paid the bill when I have sent twice to a response to emails from csr asking for proof of payment and have not received responses on email or have my printer on. I was told last night by a manager which my payment is not due for 2 more days... Yet printer has been off for at least 15 days... To go online and change my payment method. Then the manager which I was transferred to deliberately hung up on me. 

[Raj_05]

Hi @jholman917,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing some frustrating issues with your HP Instant Ink subscription and connectivity. Here’s a structured approach to help resolve these issues.

Confirm Payment Issues:

• Log into your HP Instant Ink account and navigate to the billing section to verify your payment status and what amount, if any, is due.
• Double-check any bank statements or credit card transactions to confirm that payments were processed correctly.

Change Payment Method:

• If you were advised to update your payment information:
  • Log into your Instant Ink account.
  • Go to the "Account" section, then "Billing" or "Shipping & Billing," and click on "Manage your payment method."
  • Update with new credit/debit card information or bank details if applicable.

Ensure Internet Connection:

• Make sure your printer is connected to the internet as printer connectivity issues can affect its status with Instant Ink.
• Restart both your printer and router to reset the network.

Reconnect Instant Ink Services:

• Log into the Instant Ink dashboard and confirm if the printer connection status is active.
• If it shows offline, use the HP Print and Scan Doctor tool for diagnosing and resolving connectivity issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[jholman917]

I do not want to update my payment method bc I already paid the months in question. It will only take more money out. I sent copies of my banking with payments made for Oct and Nov and apparently it needed to be escalated to a higher department. I canceled one of my printers bc I have had nothing but issues since Sept. Since sept I believe... TOTAL... I have had ONE FULL month split up over time. It was never consistent. I NEED a printer and I am frustrated I keep paying HP yet have to go pay at Staples to print things. It is EXHAUSTING owning and running a business and having to run back and forth to a store to print out my documents. quite frankly. And now Dec is due so there is ANOTHER payment I need to come up with and I haven't been able to print.

[VikramTheGreat]

Hi @jholman917,

Thank you for getting back and letting me know. I’ll definitely do my best to find the information and help you with this. Please share your Instant Ink ID or the email address linked to your subscription in a private message, so I can check all the details and work on resolving the issue for you.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support