• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Envy 7134
macOS 10.13 High Sierra

I am using the Envy 7134 printer for the last 12 months with instant ink. Randomly the black ink cartridge error message has appeared. 'remove and reinstall the indicated cartridge, making sure it is correctly installed'.

 

I have worked through the virtual assistant troubleshooting twice, disconnected from power and reconnected, cleaned with lint free cloth and demineralised water and checked and rechecked all downloads and updates including firmware. None of these have removed the issue. I have tried printing with just the colour cartridge in and working fine (printing black in grey). 

 

When I try to print with just the black cartridge in I cannot proceed. All signs indicate that there is an issue with the black cartridge, as I am enrolled in instant ink I cannot order a new print cartridge without using up this one and so have gone around and around in circles of increasing frustration. 

 

It looks like this is a regular issue with the similar problems arising. Please assist and help me to have a replacement black ink cartridge to be sent, it seems this solves the issue in many.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @BennyT1,

 

I'd like to help!

 

I understand you are facing a cartridge error and have all the relevant steps.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

3 REPLIES 3
HP Recommended

Hi @BennyT1,

 

I'd like to help!

 

I understand you are facing a cartridge error and have all the relevant steps.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

HP Recommended

Thanks for organising the mail out of replacement cartridges. The black one must have been faulty and the new cartridge has solved the problem. Thank you

HP Recommended

You're welcome 🙂

 

I am glad I could help!

 

Happy holidays!

 

Stay safe!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.