Black Cartridge Problem Envy 7134 (Instant Ink)

[BennyT1]

I am using the Envy 7134 printer for the last 12 months with instant ink. Randomly the black ink cartridge error message has appeared. 'remove and reinstall the indicated cartridge, making sure it is correctly installed'.

I have worked through the virtual assistant troubleshooting twice, disconnected from power and reconnected, cleaned with lint free cloth and demineralised water and checked and rechecked all downloads and updates including firmware. None of these have removed the issue. I have tried printing with just the colour cartridge in and working fine (printing black in grey). 

When I try to print with just the black cartridge in I cannot proceed. All signs indicate that there is an issue with the black cartridge, as I am enrolled in instant ink I cannot order a new print cartridge without using up this one and so have gone around and around in circles of increasing frustration. 

It looks like this is a regular issue with the similar problems arising. Please assist and help me to have a replacement black ink cartridge to be sent, it seems this solves the issue in many.

[Jay_G24 · Accepted solution]

Hi @BennyT1,

I'd like to help!

I understand you are facing a cartridge error and have all the relevant steps.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[BennyT1]

Thanks for organising the mail out of replacement cartridges. The black one must have been faulty and the new cartridge has solved the problem. Thank you

[Jay_G24]

You're welcome 🙂

I am glad I could help!

Happy holidays!

Stay safe!