Black Cartridge error - HP Instant Ink - HP Envy 7855

[themachinestops]

This write-up is less of a question more of a gripe.

Out of the blue in August of 2020, my HP ENVY 7855 refused to print stating there was a black cartridge error. I tried the usual troubleshooting:

• Remove/Replace Cartridge
• Make sure Soft and Firmware up to date
• Clean contacts
• Reboot computer
• Unplug/Reboot Printer

I opened a case with HP support and was promptly sent a new cartridge and the problem was solved.

Fast forward to May 2021. The exact same scenario occurred.

I'm not complaining about the overall service from HP (although I hope this doesn't happen with every cartridge). But after settling back to enjoying a working printer I received an email (excerpted below) that annoyed me with its patronizing graphics and tone. I know it's a canned message. But it was a malfunctioning cartridge (or other system components) that created the need for early replacement. Not my stupidity. My rant is done.

Please don't scold me like a child

[Jay_G24]

Hi @themachinestops,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[themachinestops]

Jay_G24:

I stated in my post that the problem has been solved. HP sent me a black ink cartridge.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!