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‎12-05-2020 08:36 PM

HP Recommended
Product: HP Office Jet Pro 6968
Operating System: Microsoft Windows 10 (32-bit)

My black ink wont print. I installed two different brand new genuine HP back ink cartridges and it shows the level as full but wont print. I've cleaned the printer heads multiple times but still doesn't print-not even on the test page.

1 person had the same question
1 REPLY 1

‎12-11-2020 03:15 AM

HP Recommended

@BrendanGunn, Welcome to HP Support Community!

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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