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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BrendanGunn
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Message 1 of 2
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Black Ink doesn't Print

HP Recommended
HP Office Jet Pro 6968
Microsoft Windows 10 (32-bit)

My black ink wont print. I installed two different brand new genuine HP back ink cartridges and it shows the level as full but wont print. I've cleaned the printer heads multiple times but still doesn't print-not even on the test page.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@BrendanGunn, Welcome to HP Support Community!

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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