Black cartridge from instant ink not being recognized.

[Kvc67]

I installed a black Instant Ink cartridge, but it is not being recognized. I turned the computer and printer off several times and used the cleaning feature to clean the cartridge to no avail. Can someone give some advice, please?

[Kuroi_Kenshi]

Hi @Kvc67,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Cartridge Compatibility:
   • Ensure that the cartridge you are using is an original HP Instant Ink cartridge specifically designed for the HP Envy 6555e.
   • Confirm that the cartridge is correctly enrolled in your Instant Ink subscription.
2. Remove and Reinsert the Cartridge:
   • Turn off the printer and unplug it from the power source.
   • Open the printer’s access door and gently remove the black Instant Ink cartridge.
   • Clean the cartridge contacts with a lint-free cloth lightly moistened with distilled water.
   • Reinsert the cartridge firmly into its slot. Make sure it clicks into place properly.
   • Close the access door, plug the printer back in, and turn it on.
3. Update Printer Firmware:
   • Visit the HP Support page to check for the latest firmware updates for the HP Envy 6555e.
   • Download and install any available updates.
4. Perform a Printer Reset:
   • With the printer turned on, disconnect the power cord from the back of the printer.
   • Unplug the power cord from the wall outlet.
   • Wait for at least 60 seconds.
   • Plug the power cord back into the wall outlet and then reconnect it to the printer.
   • Turn the printer on.
5. Verify Printer Settings:
   • Open the HP Smart app or HP Printer Assistant on your computer.
   • Check for any error messages or notifications related to the cartridge.
   • Ensure that the Instant Ink service is active and correctly configured.
6. Clean Cartridge and Printer Contacts:
   • Turn off the printer and unplug it from the power source.
   • Open the access door and remove the black Instant Ink cartridge.
   • Using a lint-free cloth lightly moistened with distilled water, clean the electrical contacts on the cartridge and inside the printer where the cartridge sits.
   • Allow the contacts to dry completely.
   • Reinsert the cartridge, ensuring it matches the correct slot, and close the access door.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,