• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 5542 All-in-One Printer

My black cartridge doesnt get recognised. My printer says to install it again, which Ive tried numerous times already. Obviously, I've also tried rebooting everything multiple times. The cartridge also doesnt appear to be clogged.

Any help?

1 REPLY 1
HP Recommended

Hi @Envy5542,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.  

 

If your HP printer is not recognizing the black ink cartridge, there are a few steps you can take to troubleshoot the issue.

 

  • Check the Cartridge: Firstly, ensure that the black ink cartridge is correctly installed in the printer and that it is not empty. If the cartridge is empty, replace it with a new one.
  • Clean the Cartridge: If the cartridge is not empty, try cleaning the contacts on the cartridge with a soft, lint-free cloth. This will remove any dust or debris that may be preventing the printer from recognizing the cartridge.
  • Restart the Printer: Restarting the printer can sometimes fix the issue. Turn off the printer, unplug it from the power source, and wait a few minutes before plugging it back in and turning it on again.
  • Update Printer Firmware: Check if there are any firmware updates available for your printer and install them. This could potentially fix the issue.
  • Reset the Printer: Try resetting the printer to its default settings. Consult the printer manual to learn how to do this.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.