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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎11-28-2021 07:20 PM

HP Recommended

I have an Hp printer, Deskjet 3512.   Printer states "black cartridge problem".  It will not print. Need help.

1 REPLY 1

‎12-02-2021 07:04 AM

HP Recommended

@Juana101

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
            

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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