Black ink not printing

[goodall6]

I cannot print in black ink, even though the cartridge still has ink in it. My test page has color but no black. Everything else on the test page is perfect.

[Kumar0307]

@goodall6, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in black. I believe you are using HP inks.

If the printer was not used for more than a couple of weeks, the ink could have dried up.

Kindly perform the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

Clean the black ink cartridge up to 2 times and print a test page to check the result.

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!