Black ink not working Deskjet 2632

[ChrisLeil]

I was printing and the black was getting lighter. I tried a test page and realised the black ink was really low. So I replaced the cartridges and printed a test page. Colours are perfect, black won't print anything despite being a new hp instant ink cartridge. Any suggestions?

[asmita6658 · Accepted solution]

Hi @ChrisLeil

Welcome to the HP Support Community. 

Please try step# 4 and 5 from this document. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

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