cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AFM1
New member
2 1 0 0
Message 1 of 2
108
Flag Post

Black ink not working

HP Recommended
HP office 6950
  • Hi ive tryed all suggestions and the black ink still will not print. Colour is working I have seen some other posts about this. There seems to be a private message sent with the solution. Please pm if you do have this.
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,738
Message 2 of 2
Flag Post
HP Recommended

@AFM1, Welcome to the HP Support Community!

 

Is the printer enrolled in Instant Ink?

Check the ink levels.

 

Make sure you have tried the steps 2 and 9 from this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

If the issue persists and you are using Instant Ink cartridges from HP,  to assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation