Black ink out

[Tanya9878765]

Hello,

It seems that my black ink cartridge is empty, I can't print in black anymore. The printer still shows that there is an adequate amount of ink left so InstantInk will not send a new cartridge. I have tried cleaning the print heads several times but I do not think that is the problem, I've never had messy prints. How can I let HP Instant Ink know I need a new cartridge? I am frustrated by the lack of support, please help. Thanks!

[A_Gayathri]

Hi @Tanya9878765 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your frustration. If your HP Instant Ink-enabled printer is not automatically triggering a replacement cartridge shipment even though it appears to be empty, you can take the following steps to request a new cartridge:

Check your Instant Ink account online:

• Log in to your HP Instant Ink account on the Instant Ink website.
• Navigate to the "My Plan" or "My Account" section.

Check your ink levels:

• Look for an option that displays your ink levels. Ensure that it accurately reflects the low or empty status of your black ink cartridge.

Request a replacement:

• Within your account, there should be an option to request a replacement cartridge or report an issue with your current one. This may vary depending on the layout of the Instant Ink website, so explore the different sections.

Manual Notification:

• Some HP printers have a way to manually notify the Instant Ink service that a cartridge needs replacement. Check your printer's manual or settings to see if there's an option for this.

Update Printer Firmware:

• Ensure that your printer's firmware is up-to-date. Sometimes, firmware updates include improvements to cartridge management and communication with the Instant Ink service.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support