Black ink printing grey

[LidiaItaly]

My Instant Ink black cartridge shows it has enough ink, but even after doing the full 3-step cleaning process, it's still printing a light grey. This light colour is even present on the diagnostic printouts from the printer itself.

I tried to a standalone copy in black from the flatbed glass and it has been printed very bad (see original and print in attachement).

What can I do?OriginalCopy in black

[Nal_NR · Accepted solution]

Hi @LidiaItaly,

Welcome to the HP Support Community. 

I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

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