04-10-2023 01:44 AM
Welcome to the HP support community.
Thank you for posting your query, I will be glad to help you.
Please help us with the Printer serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Could you elaborate on the issue for better understanding?