Black not printing - cartirdges are full but appear to be clogged, again.

[niniklar]

I print very infrequently. After not using the printer for a number of months, print quality is poor and black is not printing at all although the cartridges have plenty of ink. Last time this happened (in June 2021) I had to print multiple diagnostic pages to get the ink flowing again, causing me to go over my page limits.

Before I print 25+ pages today to try to resolve this problem, is there any other solution? Can I be credited for the diagnostic pages?

[Betty0610 · Accepted solution]

@niniklar

Welcome to the HP Support Community.

How long was the Printer not in use? Do you've another set of inks with you?

Try the steps from here: https://support.hp.com/in-en/document/c05538986

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[niniklar]

Hi Betty -

I've tried all the solutions offered in the link you sent. Unfortunately, I do not have another set of inks. It's been at least 3 months (maybe 4) since I used the printer. When I print a quality report, the colors seem to print, but black is not printing at all. I tried again today to print 2 reports with the same results.

Can I be sent another set of inks? I'm willing to keep trying to print quality reports to see if this will get the ink flowing, but I don't want to be charged for the prints since I have a free account and normally never go over 15/mo. Because of a new work contract, I anticipate that I will be needing the printer much more frequently and am anxious to get it working!

Thanks

[Betty0610]

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[niniklar]

Hi - I received the new black ink cartridge and installed it and the printer seems to working properly now. Thanks!

[Betty0610]

Glad to hear. Please do mark my post as "Accepted Solution"

Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)

[Betty0610]

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!