Black will not print

[Joegrubbs09]

Black ink cartridge will not print. I believe it is clogged. It shows it still has ink but no ink will come out. I have done a full reset, confirmed firmware is up to date, aligned the print head, ran a clean and a secondary clean, still no black ink. Upon visual inspection of the cartridge there is no black ink on the bottom where ink comes out. Contacts between the cartridge and printer are clean. Instant Ink won’t send another because it is still half full.

[VikramTheGreat]

Hi @Joegrubbs09,
 

Welcome to the HP Support Community.
 

Thank you for explaining the issue and confirming the troubleshooting already completed. Since the black Instant Ink cartridge is still half full but does not print after both cleaning cycles, alignment, reset, firmware update, and contact cleaning, we need to check the cartridge and Instant Ink account details.
 

Please confirm approximately how old the currently installed black cartridge is and whether it previously printed normally before the black ink stopped appearing.
 

Also, please send the following information through a private message:

• Printer serial number
• Email address registered with Instant Ink

Please do not post the serial number, email address, or other account information publicly.
 

Once we receive these details, we can check the cartridge and Instant Ink account and help with the ink shipment if a replacement cartridge is required.

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Take care and have an amazing day!