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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Blocking my printing

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HP Envy 7640
Microsoft Windows 10 (64-bit)

My printer will not print, its stating I need to go to HP Instant Ink.com 

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What can I do to get my printer to start printing.

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@BarrySherman, Welcome to the HP Support Community!

  • Is the printer enrolled to Instant ink program from HP?
  • Are you using HP Instant ink cartridges in the printer?
  • Have you tried using regular ink cartridges and check if it prints?

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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I am having the same problem. It will not connect. 

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HP Support Agent
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@Turnell, Welcome to the HP Support Community!

 

What model printer are you using?

What is the exact issue you are facing with the printer?

Are you enrolled to Instant Ink?

Try making a standalone copy and check if that works.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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ModelHP Officejet Pro 8620 e‑All‑in‑One Printer

I am enrolled in insta ink program

i can print a stand alone copy.

 

i have to click ok on the printer message telling me i'm not connected to insta ink connection. Once i do the print job will start. This happens for every print job. Pretty annoying when you are not standing at the printer. 

 

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HP Support Agent
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@Turnell

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

KUMAR0307
I am an HP Employee

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