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‎12-13-2019 10:28 AM

HP Recommended
Product: Envy 5664

Hello,

Does anyone know how to fix the fact that the blue ink will not print? It is a new cartridge and we have even replaced it with another new colored ink cart, and have done the alignment, clean, and even the deeper ink cleaning. 

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1 REPLY 1

‎12-16-2019 08:54 AM

HP Recommended

@k8steele, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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