Bought 2nd hand printer

[Bigjock8]

Bought 2nd hand printer , got original carts . Canny use hp ink  service  because it’s still registered to the old user .  I want u to use the service . How does the old owner cancel the printer, so I can used it to it’s full potential 

thanks 

[Gaya1239]

Hi @Bigjock8,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Bigjock8]

Hello it’s a hp desk jet 2722e

Thanks

[Gaya1239]

Hi @Bigjock8,

Thank you for your reply

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

Please contact the 1st holder person and ask them to cancel their Instant Ink Account

You may also refer to this document: HP Instant Ink - Manage your account

You may also refer to the document -- Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!