Bought Own Ink

Kourt92 · ‎12-11-2021

I bought extra ink cartridges for my new printer. I am printing out a bunch for school work during the holiday break for my kids. It been a week and the new cartridges have not arrived so I put in the ones I bought. And all the pages I print are going against me. There is nothing in the help section about this type of problem and no way to contact customer support. Not being able to contact customer service is a huge deal to me which will make me cancel my subscription. As well as if I takes a long time and I have to pay for extra ink I'll be charged for it again. Paying almost double on each page I print right now. Anyone else know a solution for this?

Bob_Headrick · ‎12-11-2021

The document here has information on contacting HP to get replacement Instant Ink cartridges if for some reason they have not been shipped automatically. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

Did you replace both cartridges? The printer will record any pages printed as Instant Ink if there are *any* Instant Ink cartridges in the printer. When you speak to an agent I would suggest you ask for an appropriate credit.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

Kourt92 · ‎12-13-2021

Okay I only replaced the black. I will do that thank you for your information and help.

Bob_Headrick · ‎12-18-2021

Did the new cartridges arrive? If not I would suggest responding to @Jay_G24 in your other thread here.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

Jay_G24 · ‎12-19-2021

Hi @Kourt92,

I'd like to help!

I understand you have not received ink cartridges from the instant ink service.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Let me know.

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

Create an account on the HP Community to personalize your profile and ask a question