Bought starter pack from currys for instant ink

[DRJH]

Bought instat ink starter from currys. It says there is a code for £10 off. No pin code in the box and nowhere to enter it in the app even if I had it. Is this a scam? Have I lost my £10?

[Nal_NR]

Hi @DRJH,

Welcome to the HP Support Community. 

I'd like to help!

Kindly check if the code you are referring to is from HP directly or from the Currys.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[DRJH]

there isn't a code - that's the problem. it's an hp instant ink subscription starter kit with black and colour cartridges. There wasa leaflet inside in all different languages but they are all just warnings about chemicals. there was no code or instructions. I put them in the machine and my partner had to log onto the app because the printer is in his name. We logged on together and followed the instructions we were given online about setting up a subscription. The only pin it asked for was the pin inside the printer. It all worked and the printer prints but there was no mention of the £10 starter credit. Currys couldn't help and when I try to ask HP on the chat I just get automated replies.

[Nal_NR]

Hi @DRJH,

Thanks for writing back. Since we have limited support boundaries in the support community as of now.
I would request you to reach out to our phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!