• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎02-03-2025 07:22 AM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 11

My 8720 Printer broke down so I disconnected it and took it to staples to recycle and purchase a new printer. I think I cancelled the instant ink subscription for it but I cannot remove the printer from HP Smart, it keeps telling me to cancel my Instant Ink Subscription first. How do I remove it?

Category:
1 person had the same question
3 REPLIES 3

‎02-07-2025 02:37 AM

HP Recommended

Hi @BT470811, 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

We truly  appreciate your business with us and for choosing instant ink subscription.

 

I need to check your instant ink account details and provide you with accurate information.

 

Please share the below requested details in private message for your privacy concern.

 

Provide either your registered email address or your Instant Ink account ID and both the printer serial numbers and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

 

We're all ears! 

 

Regards, 

Vince_0406

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎02-07-2025 08:37 AM

HP Recommended

Thanks for your Reply, I have solved my problem so no further assistance is required. Thanks Again

Was this reply helpful? Yes No

‎02-07-2025 08:54 AM

HP Recommended

Hi @BT470811,

 

Thanks for letting us know! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

Stay fantastic, and have an amazing day ahead! 

 

Regards, 

Vince_0406  

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.