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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Qr1884
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Message 1 of 2
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Bug Hp app

HP Recommended
iPhone X
iOS

Good morning to everyone! 
Today I subscribed a new Ink plan for my hp deskjet 2600.

After that moment I started to have problems with Hp Smart App and other Apps in my iPhone X

Trying to start Hp App or Spotify (for exemplar) them crashing instantly.

how can solve it?!

thanks 

 

1 REPLY 1
ShlomiL
Level 17
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Message 2 of 2
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HP Recommended

Hi,

Is your Facebook account configured on the app? this is likely the cause due to an issue with their SDK:

https://www.cnet.com/news/spotify-waze-and-other-popular-ios-apps-crashing/

 

I suggest uninstalling the HP Smart app first and reinstall it from the steps, I could not see any similar behavior till adding a Facebook Account to any of the app features.

 

May you now able to launch the HP Smart app?

 

Shlomi



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