cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Qr1884
New member
1 0 0 0
Message 1 of 2
174
Flag Post

Bug Hp app

HP Recommended
iPhone X
iOS

Good morning to everyone! 
Today I subscribed a new Ink plan for my hp deskjet 2600.

After that moment I started to have problems with Hp Smart App and other Apps in my iPhone X

Trying to start Hp App or Spotify (for exemplar) them crashing instantly.

how can solve it?!

thanks 

 

1 REPLY 1
ShlomiL
Level 17
Level 17
31,870 31,581 5,432 12,722
Message 2 of 2
Flag Post
HP Recommended

Hi,

Is your Facebook account configured on the app? this is likely the cause due to an issue with their SDK:

https://www.cnet.com/news/spotify-waze-and-other-popular-ios-apps-crashing/

 

I suggest uninstalling the HP Smart app first and reinstall it from the steps, I could not see any similar behavior till adding a Facebook Account to any of the app features.

 

May you now able to launch the HP Smart app?

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation