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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Can I add a prepaid card to an existing account?

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Microsoft Windows 10 (64-bit)

I have some $5 prepaid cards. I see the place to add them into my existing account but there is a server error. 

Do you please know if these can be added to an existing account?

 

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Hi @Printer2354

 

Welcome to the HP Support Community. I'd be happy to assist you with the steps to add your prepaid card. 

 

1.) Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.

 

2.) Click one of the links at the bottom of the My Account section: To add the code from a prepaid card, click Add to Prepaid Balance.

 

Clicking Change Billing Information or Add to Prepaid Balance

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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