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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Any problem, if there is one, will be the printer getting a different IP address than what the PC had a record of.
As long as the printer is online it can "phone home" to the instant ink server. The PC can "phone home" anytime.
The problem is that the printers address may change and the PC may not have the new address.
If the PC cannot find the printer after powering up then you need to log into the modem and make the printers IP address fixed or "reserved"
With the printer and the PC and modem all working log into the modem and find the printers Mac address. Once you find it, then mark the IP address as fixed so the DHCP server allocates the exact same IP address every time it is turned on.
Hopefully this will not show up. If it does, the be prepared to make a modem change.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
Any problem, if there is one, will be the printer getting a different IP address than what the PC had a record of.
As long as the printer is online it can "phone home" to the instant ink server. The PC can "phone home" anytime.
The problem is that the printers address may change and the PC may not have the new address.
If the PC cannot find the printer after powering up then you need to log into the modem and make the printers IP address fixed or "reserved"
With the printer and the PC and modem all working log into the modem and find the printers Mac address. Once you find it, then mark the IP address as fixed so the DHCP server allocates the exact same IP address every time it is turned on.
Hopefully this will not show up. If it does, the be prepared to make a modem change.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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