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‎07-22-2024 07:18 AM - last edited on ‎07-25-2024 11:35 AM by Retired

HP Recommended

Ink is not empty, but quality is poor.  Even teh replacement I have form HP is over a year old....meaning ink in printer is even older.  Can the age of the ink cause issues?  I will assume HP monitorng is only tracking QUANTITY of ink in printer, and if not empty, not sending new....ignoring the AGE of the ink.

1 REPLY 1

‎07-23-2024 04:45 AM

HP Recommended

Hi @Jon187,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

What is the exact issue you are facing?

Could you elaborate more?

 

Are you getting any cartridge errors or depleted?

 

I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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