Can’t Print-Error Message

[Carada]

For the past 2 days I have been unable to print anything with my HP ENVY Photo 7858 displaying the error "Remove and reinstall the indicated cartridge, making sure it is correctly installed".

I've read through the HP support page on the issue and tried the recommendations (cleaned, cartridges, reset printer), but I am still getting the error. When I cleaned the black ink cartridge, there is a little bit of black ink that seems to be coming out. 

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

Thank you in advance .

[Kumar0307]

@Carada, Welcome to the HP Support Community!

I understand the ink cartridge has an error. I'm here to help. 

Perform the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

This printer supports printing in single-cartridge mode, insert one ink cartridge and try printing to identify the defective ink cartridge. 

If the error persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

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Have a great day!