Can't access my HP Instant ink account

[Bashuk]

Attempted to log into my Instant Ink account, but could not. Always telling me HP account not found. Tried to contact support yesterday via whats app as i was working. No help what so ever, person i was talking to took 4 hrs to reply and didnt offer any solution or update. I messaged again this morning and 7 hrs later still no reply.

Had to create a new account to post here. Still need help to log into my original account. 

[Betty0610]

@Bashuk

Welcome to the HP Support Community.

Let's remove and add web services:

Remove Web Services To remove Web Services, complete the following steps: 1. Open the embedded web server (EWS).  2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.

To set up Web Services 1. Open the embedded web server (EWS).  2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the cartridge access area inside the printer or on the back, side, or bottom of the printer. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network. NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. Repeat the instructions above to set up Web Services. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

To open the embedded web server through a network (EWS) 1. Find out the IP address or hostname of the printer by pressing the Information button ( ) to print an Information page. NOTE: The printer must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.

Let me know if this helps.

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Thanks!

Have a great day!