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‎11-09-2026 08:41 AM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer

message on printer says set up not complete

Category:
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1 REPLY 1

‎11-11-2026 07:55 AM

HP Recommended

Hello @wilkey66, Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet 8015e is displaying a "setup incomplete" message and you are unable to print or copy, it can be frustrating. Here are steps you can take to try to resolve this issue:

 

Troubleshooting Steps:

 

Check Internet Connection:

  • Ensure your printer is connected to a stable Wi-Fi network. If the connection is unstable, try reconnecting your printer to the network.

Restart the Printer:

  • Turn off the printer, unplug the power cord from the printer and the wall outlet, wait for 60 seconds, plug it back in, and turn it on.

Update Printer Firmware:

Complete Setup via HP App:

  • Ensure you have the latest version of the HP app installed on your computer or mobile device.
  • Open the HP app and follow the on-screen instructions to complete the printer setup.

Reset the Printer:

  • Perform a factory reset of the printer. This will restore the printer to its original settings.
    • On the printer's control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

Reconfigure Printer on Network:

  • If the printer is not properly connected to the network, it might show the "setup incomplete" message. Reconfigure the printer on your network:
    • On the printer's control panel, go to Setup > Network Setup > Wireless Setup Wizard and follow the prompts to connect the printer to your Wi-Fi network.

Check HP Account:

  • Ensure that your HP account is active and correctly linked to your printer. Sometimes, an incomplete setup can be due to issues with the HP account configuration.
  • Log in to your HP account on the HP website and check the status of your printer.

 

I hope this helps.

 

Take care and have a good day.

I'm an HP Employee.


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