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‎09-16-2022 10:18 AM

HP Recommended
Operating System: Microsoft Windows 11

I have a Envy 4507 that shows on the app and is connected to Wi-Fi can print from computer but when I have tried to join the smart ink subscription show error on printer saying no connection or proxy settings looked online tried everything. Smart ink have take two lots of £1 out my account but can’t set up! Any ideas thanks 

1 REPLY 1

‎09-20-2022 01:13 PM

HP Recommended

Hi @iccled,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to finalize the instant ink subscription.

 

Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)

 

You may also refer to the document -- Enrolling in HP Instant Ink

 

Also, Make sure the date and time on the computer are set correctly.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping,


ANAND_ANDY
I am an HP Employee

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