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09-16-2022 10:18 AM
I have a Envy 4507 that shows on the app and is connected to Wi-Fi can print from computer but when I have tried to join the smart ink subscription show error on printer saying no connection or proxy settings looked online tried everything. Smart ink have take two lots of £1 out my account but can’t set up! Any ideas thanks
09-20-2022 01:13 PM
Welcome to the HP Support Community
I'd like to help!
I understand you are unable to finalize the instant ink subscription.
Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)
You may also refer to the document -- Enrolling in HP Instant Ink
Also, Make sure the date and time on the computer are set correctly.
Hope this helps! Keep me posted.
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