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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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My printer HP2700 all in one series is printing ok via HP smart and is connected to wifi but isnt connected to instant ink, up until a week ago when I had colour cartridge error it was fine but now not recording used pages & ink levels. (new colour cartridge put in)

I have done all as advised, reconnected wifi, turned router on/off, sat router ontop of printer etc etc but just says printer not ready to print and last sycned 7.5.23

FYI. - Payments are up to date on account.

3 REPLIES 3
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@Saravb 

 

Welcome to the HP support community.

 

I am glad to assist you to fix the web service connection error on your printer.

 

Follow these steps to fix the issue.

Turn On Web Services

  • Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.
  • NOTE: If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  • Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
  • Print a Network configuration or Wireless Network Test Results page using button combinations on the printer control panel.
  • For HP  ENVY 6000 touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.
  • Find the printer IP address on the printout.
  • Example of a printer IP address.
  • Type the printer IP address into the browser address line, and then press Enter.
  • NOTE: Make sure to type the IP address into the internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
  • If a login or certificate window displays, complete the information to finish opening the EWS.
  • If a website security certificate displays, click Continue to open the EWS.
  • If a login window opens, type admin for the username, and then type the PIN found on the printer UPC sticker located underneath or on the back of the printer, or the password set by the printer administrator.
  • Example printer UPC sticker with PIN
  • On the EWS, click the Web Services tab.
  • If the tab is not available, your printer does not support Web Services.
  • If a summary page displays, Web Services is already on.
  • Example of clicking Print Info Page.
  • If a setup page displays, follow the prompts to turn on Web Services.
  • NOTE: If you cannot turn on Web Services, make sure the printer firmware is up-to-date. For more information, go to Updating or Upgrading Printer Firmware.
  • Example of the Web Services setup webpage

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Thank you for your reply, I have tried the steps suggested, I have a solid blue WiFi light/connection, the orange i is flashing. Photo below for reference. Please advise.

Kind regards

Sara

IMG20230518080010.jpg

HP Recommended

@Saravb 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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