Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Can't connect wifi printer for instaink to Xfinity hot spot bc requires my username and password

HP Recommended
HP Office Jet 4635
Mac OS X 10.10 Yosemite

I don't have a router, I use community Xfinity wifi which requires my Xfinity username and password to log on.  I need  to connect printer to use my instaink account.  For printing and scanning, I can use direct wifi or cable. I don't know how to get printer to provide Xifinity with the logon information.

HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,739
Message 2 of 2
Flag Post
HP Recommended

Hi @Calico3

Welcome to the HP Support Community. 


I understand you would like to connect the printer to the router. It is not recommended to use a guest network or a hotspot connected to the printer. It may or may not work and you may have intermittent connectivity issues.


The login information for Xfinity has to be obtained by your Internet service provider or in this case, the admin of the community wifi.


Instant Ink will not work on Wifi Direct or USB cable. The printer has to be connected to the Internet.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation