Can't enroll printer in HP+

[tropii]

I wanted to enroll this printer in HP+ but it tells me there is another account connected to it and I won't be able to enroll it. Is there any way to enroll this printer without being connected to the other account? I recently purchased this printer off of a friend of mine.

[Dragon-Fur · Accepted solution]

@tropii 

Welcome to the HP Community --

Your friend might have been subscribed to Instant Ink.

If yes, and he sold the printer without without having first cancelled the subscription, the printer is stuck in limbo:  It is still tied to the subscription and perhaps (likely??) still filled with now unusable (locked) Instant Ink cartridges.

If yes, you are now stuck in a weird place - In possession of a printer you cannot use until the subscription is voided and the ink cartridges are replaced with a purchased set of HP ink.

What else?

If this is an "e" printer that was enabled with HP+ (extended warranty, monitoring, HP Advance, and requirements for new the use of new HP genuine ink cartridges),

(then)

• HP+ is NOT Instant Ink
• Instant Ink might have been subscribed in addition to enabling HP+
• Disabling the HP+ service -- if even possible -- would be separate from other services, including cancelling / voiding an Instant Ink subscription
• HP+ is a separate support service and a separate contact from Instant Ink
  

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

------------------------------------------------------

Printer and HP+ service

 Contact HP+ Support

If needful, change your Country / Region

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HP DeskJet 2700 All-in-One Printer series  

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