Can't get Printer Claim Code

[Flynnk]

I have Web Services enabled, but cannot print the Printer Info page.

I am also only getting 1 month free for downloading the app on signup - not the 4 months advertised on the box. It is now 6 days since I set up the printer, so I am worried I will lose this month as well.

[Jay_G24]

Hi @Flynnk,

I'd like to help!

I understand you did not receive all the promotional months.

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[Flynnk]

Thank you for getting back to me.

As you'll see in your private messages, I cannot print the printer claim code to add the printer to my account.

Please see below the photo of the box (4 month offer is at top right).

Many thanks

Kitty