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09-23-2022 08:31 AM - last edited on 09-26-2022 05:53 AM by JessikaV
I just switched internet service, and my HP 2640 all-in-one printer isn’t connected to the internet anymore. I can’t get anymore ink from instant ink because of this. Also, I can’t even print anything from my phone. The orange “info” light keeps blinking, and the printout says: “a problem has occurred with your account. Printer is not connected to internet.”
09-29-2022 12:55 AM
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.
I see that you are facing issues with connecting your HP All-In-One Printer to your wi-fi network after changing internet service.
Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.
Step 1: Restore the printer to its network defaults.
Press and hold the Wireless button and the Cancel button (X) from the printer control panel together for three seconds
Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method.
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.
You may also refer to this document
Let me know if this helps.
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